Billing & Cancellation Terms

KENEK offers subscription plans (for example Free Trial, Basic, Pro and Enterprise). Pricing shown on the KENEK pricing page is in South African Rand (ZAR) and may change; changes apply prospectively to new and renewing subscriptions as advertised.

Prices shown exclude VAT. Value-Added Tax at 15% is added where applicable, in line with South African VAT law.

Paid plans are billed monthly in advance unless a different term is agreed.

Recurring subscription billing is processed via KENEK's payment provider (currently PayFast). By starting a paid subscription you authorise KENEK, through its payment provider, to charge the recurring fees until you cancel. Payment authorisation, risk and fraud checks are governed by the payment provider's terms.

You may upgrade or downgrade between plans. Changes take effect at the next billing cycle or as KENEK communicates, and may result in a pro-rata adjustment.

You may cancel at any time from Settings → Billing. Cancellation stops future renewals; you retain access until the end of the current paid period.

If a recurring payment fails, KENEK or its payment provider may retry. Continued failure may result in suspension of access until payment is resolved.

Refunds are handled in line with applicable law and the payment provider's policy. Where a refund is legally due, KENEK will process it reasonably.

On cancellation your access ends at the end of the paid period. You may export your data before then. KENEK may retain data for a reasonable period for legal/retention and reconciliation purposes, after which it may be deleted.