Terms of Service

By selecting the unchecked acceptance box and clicking "Accept & Continue", you agree to these Terms, the Billing & Cancellation Terms, Acceptable Use Policy and, where we process your customer data, Data Processing Terms. You acknowledge the Privacy and Cookie Policies; that acknowledgement is not consent to optional marketing or tracking. If you do not agree, do not use KENEK. Contact us for cancellation or data-export assistance.

If you accept on behalf of a company, you confirm you have authority to bind that company.

You must provide accurate information and keep your credentials secure. You must take reasonable steps to prevent unauthorised access and promptly report suspected misuse. Company administrators must assign appropriate permissions and remove access when staff leave. This does not excuse failures for which KENEK is legally responsible. KENEK may allow you to invite team members; you are responsible for the invitations you send and for ensuring invitees are authorised.

KENEK is offered via subscription plans. Pricing, trial terms, billing, VAT and cancellation are described in the Billing & Cancellation Terms, which form part of these Terms.

The following policy forms part of these Terms. Your use must comply with the Acceptable Use Policy and applicable law.

You own the business data you enter into KENEK. You grant KENEK a limited licence to host, process and display your content solely to operate the Service for you. Your use of personal information about your own clients, staff and contacts must comply with applicable privacy law; see the Privacy Policy and Data Processing Terms.

KENEK and its software, branding and design are owned by KENEK App (Pty) Ltd or its licensors. We grant you a limited, revocable, non-exclusive licence to use the Service per these Terms.

Payment channels available to you are shown at checkout. Payment-provider terms apply to their own services and do not override your mandatory rights or KENEK's obligations. Review the total price, currency, taxes, billing period and renewal authorisation before paying. KENEK does not store full card numbers.

KENEK provides business-management tools, calculations, estimates and indicators to assist users. These include costing, quotations, gross profit (GP), margins, markups, tax calculations, cashflow forecasts, financial reports and AI-generated suggestions. These outputs are not professional accounting, tax or financial advice, and do not guarantee accuracy, profitability or any business outcome.

You are responsible for ensuring that information entered, imported or synchronised into KENEK is accurate, complete and current. You must independently check calculations, assumptions and outputs before issuing quotations, ordering materials, making payments or taking business decisions. Responsibility for managing your business and obtaining appropriate professional advice remains with you.

This includes checking material quantities and prices, labour and overhead allowances, waste, exchange rates, tax settings, payment dates, margins and markups. Imported information, third-party integrations and AI-generated outputs may contain errors, omissions or delays. Estimates and forecasts are indications only and may differ from actual results.

Production and stock: Before ordering or cutting, a competent person must verify site measurements, units, slab dimensions, defects, grain/vein direction, clearances, cutting kerf, tolerances, material suitability and final cutting layouts. Optimisation and QR records do not replace physical inspection or safe working procedures. Check that each label belongs to the correct piece and that stock is actually available before promising it to a client.

AI, reminders and integrations: Review AI-generated text, tasks, dates, assignments and calculations before acting. Third-party imports, exports, bank feeds and scheduling may be incomplete, duplicated, delayed or unavailable. Confirm critical appointments, payments and deadlines independently. KENEK is not an emergency, safety-critical or guaranteed notification service. You control which integrations and public stock listings you enable and must have permission to share the information.

Continuity: Keep independent copies of essential business records and check exports. Plan for outages or loss of connectivity. This responsibility does not remove KENEK's own security, data-protection or other mandatory obligations.

KENEK is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude warranties not expressly stated in these Terms. We do not warrant the Service will be uninterrupted or error-free. These disclaimers do not remove any rights or protections that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, KENEK excludes liability for financial loss arising from reliance on the outputs described in section 8, including incorrect pricing, miscalculations, incorrect GP or margin estimates, inaccurate forecasts, lost profits and business interruption.

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages. For liability that is not excluded and may lawfully be limited, each party's aggregate liability is limited to the amount you paid KENEK in the 12 months before the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for gross negligence, fraud or wilful misconduct, or liability for death or personal injury where exclusion is prohibited. Mandatory consumer, privacy and other statutory rights remain intact. Any exclusion or cap applies only so far as it is lawful and enforceable in the circumstances.

To the extent permitted by law, you are responsible for reasonable third-party claims, damages and costs caused by your unlawful uploaded content, deliberate misuse or material breach of these Terms. This obligation does not cover loss caused by KENEK's own breach, negligence or other fault. We must promptly notify you of a claim, reasonably cooperate and take reasonable steps to reduce loss. No settlement may impose an admission or non-monetary obligation on you without your consent. Mandatory consumer protections take precedence.

You may cancel at any time. KENEK may suspend or terminate access for breach of these Terms, non-payment, or legal compliance reasons, with notice where reasonable.

We may suspend access for security, maintenance, or compliance reasons, with notice where reasonable.

We may update these Terms and pricing. Material changes take effect prospectively. We will use reasonable efforts to notify active users of material changes. We will request affirmative acceptance of updated terms before further use of the business pages. Updates do not retrospectively waive existing claims. If you do not accept, contact us to arrange cancellation and export of your data, subject to lawful retention requirements.

South African law governs these Terms, but this choice does not remove mandatory protections applicable in your country of habitual residence. South African courts have jurisdiction subject to any mandatory right to bring proceedings elsewhere. Contact info@letskenek.co.za to try to resolve a dispute; this does not prevent urgent relief, regulator complaints or exercising statutory rights. No compulsory arbitration or waiver of mandatory remedies is imposed. If a provision is unenforceable, the remainder continues only to the extent permitted by law.