Privacy Policy

The responsible party for personal information processed through KENEK is KENEK App (Pty) Ltd (registration no. K2024475293), 2 Kiewiet Crescent, Sandbaai, Hermanus, 7200, South Africa. Contact us at info@letskenek.co.za for any privacy matter.

• Account information — name, email, phone, role.
• Company information — your business name, address and trading details you enter.
• Billing/subscription information — plan, billing email, and payment information processed by our payment provider. KENEK does not store full card numbers.
• Technical/device/security information — IP address, device/browser identifiers, and usage logs used for security and operation.
• Support communications — records of enquiries and correspondence.
• User-uploaded information — documents, notes, images and attachments you upload.
• Client/contact information stored by customers — names and contact details of your own clients, staff, suppliers and contractors that you choose to store in KENEK. KENEK processes this on your behalf; you are the responsible party for that data.

We process personal information to provide and operate the Service, to bill and administer subscriptions, to provide support, to secure and maintain the platform, and to comply with legal obligations.

Where POPIA applies, we process on the basis of the legitimate interests of providing the Service, the performance of a contract with you, consent (where given), and compliance with legal obligations. You may withdraw consent where it is the basis for processing; withdrawal does not affect lawfully-processed prior data.

We use operators/service providers that process personal information on our behalf, including:

• Payment providers (e.g. PayFast) — to process subscription payments.
• Cloud/hosting providers — to host and operate the platform.
• Authentication providers — for account login and security.
• Email providers — to deliver transactional and system emails.

We share information with these operators as needed to operate the Service, subject to appropriate protections.

Some operators may process data outside South Africa. Where this occurs, KENEK takes reasonable steps to ensure appropriate safeguards are in place, in line with POPIA.

KENEK applies reasonable technical and organisational measures to protect personal information. No system is perfectly secure. You are responsible for your own credential security.

We retain personal information for as long as needed to provide the Service and to meet legal, accounting and regulatory obligations, then delete or anonymise it where appropriate.

KENEK uses limited local storage and essential session technology to operate the platform. See the Cookie Policy for detail.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to processing, and lodge a complaint with the South African Information Regulator. KENEK will consider each request in line with POPIA; some obligations may limit what can be deleted (for example accounting records).

If a security compromise affecting your personal information occurs and is reasonably likely, KENEK will take reasonable steps to respond, including notifying affected users and the Information Regulator where required by POPIA.

To make a privacy request, use Settings → Legal & Privacy → Privacy Request in KENEK, or email info@letskenek.co.za. Deletion requests are reviewed against legal retention obligations before any action is taken.