Privacy Policy

For its own account administration, billing, security and support records, the responsible party (controller) is KENEK App (Pty) Ltd (registration no. K2024475293), Registered/business address available on request. Contact us at info@letskenek.co.za for any privacy matter.

• Account information — name, email, phone, role.
• Company information — your business name, address and trading details you enter.
• Billing/subscription information — plan, billing email, and payment information processed by our payment provider. KENEK does not store full card numbers.
• Technical/device/security information — IP address, device/browser identifiers, and usage logs used for security and operation.
• Support communications — records of enquiries and correspondence.
• User-uploaded information — documents, notes, images and attachments you upload.
• Voice and AI features — recordings you submit, transcripts, prompts, extracted tasks and corrections needed to provide those features. These may be processed by transcription and AI providers. Avoid recording other people without an appropriate lawful basis and notice.
• Legal evidence — accepted document versions, exact wording, timestamps, user/company identifiers and available IP/browser details to document acceptance and resolve disputes.
• Stock enquiries and integrations — contact details submitted on public stock pages and records you authorise connected services to import or export.
• Client/contact information stored by customers — names and contact details of your own clients, staff, suppliers and contractors that you choose to store in KENEK. KENEK processes this on your behalf; you are the responsible party for that data.

We process personal information to provide and operate the Service, to bill and administer subscriptions, to provide support, to secure and maintain the platform, and to comply with legal obligations.

Where POPIA applies, we process on the basis of the legitimate interests of providing the Service, the performance of a contract with you, consent (where given), and compliance with legal obligations. You may withdraw consent where it is the basis for processing; withdrawal does not affect lawfully-processed prior data.

We use operators/service providers that process personal information on our behalf, including:

• Payment providers (e.g. PayFast) — to process subscription payments.
• Cloud/hosting providers — to host and operate the platform.
• Authentication providers — for account login and security.
• Email providers — to deliver transactional and system emails.
• Transcription and AI providers — to process submitted voice notes and other requested AI features.

Our platform is hosted through Base44. Other providers depend on the enabled feature and integration. Contact us for current provider and processing-location details before submitting data subject to specific residency requirements. We share only information needed for the requested service or a lawful obligation. Company-authorised users can access data according to permissions. When you publish stock, its selected public details and photos are visible without login; do not publish confidential job or personal information. Enquiries are passed to the relevant stock owner or authorised salesperson.

Providers may process data outside your country. Transfers must comply with applicable law, including POPIA section 72 and, where applicable, GDPR transfer requirements. An acceptance checkbox is not a substitute for a required transfer safeguard. Contact us for the applicable locations and safeguards; do not assume local-only hosting.

KENEK applies reasonable technical and organisational measures to protect personal information. No system is perfectly secure. You are responsible for your own credential security.

Retention depends on the record and purpose: account and business records support the active service; payment and legal-acceptance evidence may need to be retained for statutory obligations or claims. Audio retention depends on the recording option, company settings and processing requirements. Ask us for deletion or a specific retention requirement. Deletion may be subject to lawful retention, dispute preservation and backup cycles; we will explain applicable limitations.

KENEK uses limited local storage and essential session technology to operate the platform. See the Cookie Policy for detail.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to processing, and lodge a complaint with the South African Information Regulator. Where applicable you may also request restriction or portability and complain to your local supervisory authority. We assess requests under the law that applies; some obligations may limit deletion (for example accounting records).

KENEK will investigate suspected security compromises and notify customers, affected individuals and regulators when required by applicable law, within the applicable legal timeframes. For customer-controlled data we will cooperate with the customer's response and reporting obligations.

To make a privacy request, use Settings → Legal & Privacy → Privacy Request in KENEK, or email info@letskenek.co.za. Deletion requests are reviewed against legal retention obligations before any action is taken.